Orders - Customer Assistance
Thank You for Your Patience During Our Busy Season!
We're currently experiencing higher-than-normal phone and email volume and are working hard to respond to everyone as quickly as possible.
If you've already emailed us or left a voicemail, please avoid sending additional messages about the same issue. Multiple contacts can increase our backlog and slow response times for everyone. We appreciate your patience and assure you that our team will respond as soon as possible.
Forgot to order? No worries!
If your child was photographed on picture day, you'll receive a Second Chance Preview Booklet showing their photo and how to order.
If you'd prefer a new photo, your school's retake day is typically five to six weeks after the original picture day.
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